Shipping policy
Shipping & Returns
Postage costs are clearly shown before you complete your order.
It is our intention to complete orders as quickly as possible and to provide the most efficient and cost effective delivery method. Delivery charges vary throughout the site, but are never more than what it actually costs us to package and deliver an item.
When comparing costs of products, please consider the total price including postage and packing rather than looking for offers of ‘free delivery’ or flat rate charges. Please also remember that the price of packing is included within delivery charges.
If you are not generally at home during the day please consider having your order sent to an alternative address such as a to neighbour, or your place of work.
If you have ordered a large garden item it may be delivered on a pallet. If this is the case, you will be contacted in order to arrange a convenient day for delivery. Please see our page on pallet deliveries for more information.
Delivery prices are quoted for mainland UK only. We can deliver some items to Ireland, Scottish highlands and islands and also abroad. Please contact us directly if you have any queries about delivery locations. If you can do this by email (link below) and provide a delivery postcode (or location if no postcode is available) along with the product you are interested in, we will get back to you as quickly as possible.
We will send an e-mail to let you know your order has been processed and despatched. All Orders must be signed for at the point of delivery.
Orders typically take between 1 and 10 days to arrive, only longer than 48 hours during busy or seasonal periods such as bank holidays or Christmas for example. If an item is out of stock or requires personalisation then delivery may take up to 28 days. If there is likely to be any sort of delay with your order, we will notify you by email or phone at the earliest opportunity to give you the choice of ordering an alternative item in stock, or refunding your purchase.
Nearly all orders arrive within a few days, however please allow up to 28 days for delivery of back-ordered or personalised items.
Please contact us for further information.
Returns and Refunds
We offer a 28 day no-quibble money back guarantee!
You can return your item(s) to us within 28 days of receiving your order for a complete refund. All that we ask is that the item(s) must be returned to us in their original as new condition with all of the tags attached and the item(s) still in their original packaging. Items that have been used, washed, soiled or damaged in any way will invalidate our offer.
Postage costs are clearly shown before you complete your order.
It is our intention to complete orders as quickly as possible and to provide the most efficient and cost effective delivery method. Delivery charges vary throughout the site, but are never more than what it actually costs us to package and deliver an item.
When comparing costs of products, please consider the total price including postage and packing rather than looking for offers of ‘free delivery’ or flat rate charges. Please also remember that the price of packing is included within delivery charges.
If you are not generally at home during the day please consider having your order sent to an alternative address such as a to neighbour, or your place of work.
If you have ordered a large garden item it may be delivered on a pallet. If this is the case, you will be contacted in order to arrange a convenient day for delivery. Please see our page on pallet deliveries for more information.
Delivery prices are quoted for mainland UK only. We can deliver some items to Ireland, Scottish highlands and islands and also abroad. Please contact us directly if you have any queries about delivery locations. If you can do this by email (link below) and provide a delivery postcode (or location if no postcode is available) along with the product you are interested in, we will get back to you as quickly as possible.
We will send an e-mail to let you know your order has been processed and despatched. All Orders must be signed for at the point of delivery.
Orders typically take between 1 and 10 days to arrive, only longer than 48 hours during busy or seasonal periods such as bank holidays or Christmas for example. If an item is out of stock or requires personalisation then delivery may take up to 28 days. If there is likely to be any sort of delay with your order, we will notify you by email or phone at the earliest opportunity to give you the choice of ordering an alternative item in stock, or refunding your purchase.
Nearly all orders arrive within a few days, however please allow up to 28 days for delivery of back-ordered or personalised items.
Please contact us for further information.
Returns and Refunds
We offer a 28 day no-quibble money back guarantee!
You can return your item(s) to us within 28 days of receiving your order for a complete refund. All that we ask is that the item(s) must be returned to us in their original as new condition with all of the tags attached and the item(s) still in their original packaging. Items that have been used, washed, soiled or damaged in any way will invalidate our offer.